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Terms and conditions of use

Terms & conditions


Shopping

No binding purchase agreement between you and DESITO.GR has been made until you receive an order confirmation from DESITO.GR.


Deliveries

We will expedite your order as soon as possible. All orders are fulfilled at our warehouse in Veliko Tarnovo, Bugaria within 5-10 business days. All orders are subject to availability. When your order is placed we will send you an order confirmation. Once your package is shipped we will send you an email with a tracking number for the package.

Privacy Policy


All personal information saved at the site will be handled with most care. The information that we store will not be sold or used for any purposes other than making sure you get the best service possible. It will solely be used for informing you about special offers and other marketing activities related to the different units of DESITO.GR . When registering to the site, you have the option not to receive any information from DESITO.GR. If you wish to end your subscription to information from DESITO.GR, you may make the changes in your account settings or send an email to desito.gr @ abv.bg. State your name and email address and a short description of the matter in the email message.

At all times you have the right to know what information is kept about you in our systems. This information can be requested by sending an email to desito.org@abv.bg. If the information is incomplete or incorrect, you have the right to have the information corrected or deleted.

All customers paying by card are subject to validation checks. DESITO.GR make the reservation to delay any order if we suspect a further security control is needed.

General terms of returning items:

You may change your mind within 14 days of receiving your items. You have to notify us before the 14 days if you want to return your order. Please Contact us on e-mail: desito.gr @ abv.bg if you want to return a product.

After you have received the items you ordered, you may carefully examine and try the items with in the period of 30 days, but only in a manner as you would if you examined in a store at our offline resellers. Have the items been used in excess of what is normal in order to examine them, you will be held liable for the decrease in value of the items the use has caused.

Where applicable we will give you a full refund of the purchase price, including the original shipping charges for the items that you return to us. The refund will be paid back to the credit card ( or paypal account ) used to pay for the order within 14 days of receiving the notification. However the refund will not be paid before we have received the items at our warehouse.

The shipping expenses for returning an order are not covered by us, and must be paid by you, and must also be arranged by yourself. The items are your responsibility until they reach our warehouse. Please make sure you pack the return safely to prevent any damage to the products or boxes. Make sure the product’s original packaging is intact. Please keep receipts and tracking numbers as proof of sending the items back.

 
Return Shipping Costs:

The return shipment cost must be paid by you, and is not covered by ferm Living. Please see below for estimates on return shipping costs.

EUROPE (EU):
30-65 EUR
 
DAMAGED OR FAULTY ITEMS

We want all our customers to receive high quality products. If there is something wrong with the product you have received or if your delivery is not identical to your order (wrong product or if a product is missing), please contact us at: desito.gr @ abv.bg
If you send us an e-mail, please include as many details as possible including your order number as well as some pictures if there is something wrong with one of the products.
You are entitled to give notice of defects for a period of 1 month. If something is wrong with the product, your claim should be sent to us as soon as possible from the time that you notice the problem.
You can either have a new product sent, a discount or return the product for a refund. This will be decided from case to case. Accordingly, the provisions on defects in the Danish Sales Act apply.   
If you send back damaged or faulty items please fill out the return form that came with your order. Send it along with the items you wish to return.

If your claim is valid we will of course cover your shipping expenses for returning the item to us. Please provide us with documentation for your expenses.
The items are your responsibility until they reach our warehouse. Please ensure you pack the return safely to prevent (any further) damage to the products or boxes. And please keep receipts and tracking codes as a proof of sending the items back.
 
Please note that items bought on sale cannot be exchanged.     
                                                                                           
Download return slip

3 Double Group ltd
Veliko Tarnovo 5000
Str. Stoyan Koledarov 44
Bulgaria
P. +359877971377
E. desito.gr @ abv.bg

Collecting Orders

We cannot deliver to PO Boxes.

Uncollected items

Shipping costs will not be refunded for uncollected or rejected items.


Cookies

Cookies are used in the site in order to improve your experience of the site. The cookie identifies your computer and allows the site to remember your personal settings. Cookies are also used for statistical purposes.

You can set your browser to notify you when a cookie is to be activated. This enables you to reject usage of this cookie or to tell your browser to erase the cookie at the end of your visit. The web shop cannot be used if cookies are disallowed.

Disclaimer
We do not guarantee that all the items available at the ferm LIVING web shop are in stock at the time of your order.

DESITO.GR cannot warrant that the content of the site is at all time free of inaccuracies or typographical errors. Neither can we guarantee that all information is up-to-date. DESITO.GR may at any time change the content of the site.

Though DESITO.GR strive to always display the correct texts, images and pricing on the site and web shop, errors can occur. If you have been charged the wrong amount when shopping from the web shop, we will give you the option of placing a new order with the correct price or canceling your order. If we are unable to get in touch with you, your order will be automatically cancelled.

Part of the services mediated through the site are performed and concerned for by outside organizations. In situations where DESITO.GR act as agent for such services, we cannot be held responsible for any errors resulting from their activities.

DESITO.GR cannot be held responsible for any damages caused from using the site or for that matter not being able to use the site. DESITO.GR cannot guarantee a problem-free uninterrupted and secure access to the site.

We cannot guarantee that colours in the website are fully equivalent to the items’ actual colors. This depends partly on the colour settings of your computer and monitor.


Privacy Policy

All personal information saved at the site will be handled with most care. The information that we store will not be sold or used for any purposes other than making sure you get the best service possible. It will solely be used for informing you about special offers and other marketing activities related to the different units of DESITO.GR. When registering to the site, you have the option not to receive any information from DESITO.GR. If you wish to end your subscription to information from DESITO.GR, you may make the changes in your account settings or send an email to desito.gr @ abv.bg. State your name and email address and a short description of the matter in the email message.

At all times you have the right to know what information is kept about you in our systems. This information can be requested by sending an email to desito.gr@abv.bg. If the information is incomplete or incorrect, you have the right to have the information corrected or deleted.

All customers paying by card are subject to validation checks. Desito.gr make the reservation to delay any order if we suspect a further security control is needed.

Copyright

Copyright in the documents provided in this site (including logos, graphics, text, photos, icons, images, data, software and designs) are owned by Desito.gr.

For press inquiries, please contact us at desito.gr @ abv.bg

Security

Desito.org do not use Secure Socket Layers (SSL), the industry standard in transferring information to process your orders.
For security reasons, we do not store any payment information in our database.


Force Majeure

In case of Force Majeur,Desito.org’s obligations are procrastinated. The contract between you and DESITO.GR can in such cases be partially or fully terminated by yourself or by DESITO.GR. A Force Majeur is in the event of war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, failure of electricity, telephone or internet service, natural disasters or similar events.
DESITO.GR will under such circumstances do everything we can to solve the matter for our customers as soon and entirely as possible.

Governing Law

These terms of use are construed in accordance with Bulgarian law and you agree that the Bulgarian courts will have exclusive jurisdiction for any dispute under this agreement.

The laws of your country may be different from the laws in Bulgaria and there may be additional legal requirements for you to use this website. You must comply with all applicable local and international laws and regulations regarding your use of our website. DESITO.GR reserves the right to seek all remedies available at law and in equity for violations of these Terms and Conditions, including the right to block access to the site. Violation of the site may be subject to prosecution.

General Terms and Conditions of Sale

The following General Terms and Conditions of Sale concern the offer and sale of products on the website www.desito.gr , owned and maintained by:

3 Double Group ltd
Veliko Tarnovo 5000
Str. Stoyan Koledarov 44
Bulgaria
P. +359877971377
E. desito.gr @ abv.bg

Last updated on April 19th, 2016.